1. Who we are
21N78E Creative Labs Pvt. Ltd. (“21N78E”, “we”, “us” or “our”) is a creative communication and technology company operating from Mumbai and Bengaluru, India.
Questions about this policy or your information can be sent to talk.to.us@21n78e.com.
2. Information we may collect
- Information you choose to send by email, including your name, contact details, organisation, enquiry, and any attachments.
- Basic technical and security information generated when the site is accessed, such as IP address, browser and device type, referring page, requested pages, and timestamps.
- Analytics information, such as pages visited, referral source, approximate location, and browser or device information, if you choose to allow Google Analytics.
- Information processed by third-party content you choose to use, such as an embedded YouTube video or an external map link.
3. How we use information
We may use information to:
- respond to business, partnership, media, or career enquiries;
- operate, secure, troubleshoot, and improve the website;
- understand aggregate website usage after valid consent;
- protect our rights, users, systems, and services; and
- meet applicable legal or regulatory obligations.
We do not sell personal information and we do not use this website to make automated decisions about visitors.
4. Cookies and analytics
We use Google Analytics 4 to understand aggregate website usage. The Google Analytics tag does not load, and non-essential analytics cookies are not placed, unless you select “Allow analytics” in our consent interface.
Advertising storage, advertising user data, and advertising personalization remain disabled in our Google tag configuration. Your analytics preference is remembered in local storage on your device. You can change it through “Cookie preferences” in the footer; withdrawing consent disables future Analytics collection and removes first-party Google Analytics cookies accessible to the site. Embedded or linked third-party services may apply their own cookies or similar technologies when you choose to interact with them.
5. Sharing and service providers
We may share information with service providers that support website hosting, security, communications, measurement, or embedded media. They may process information only for the relevant service and subject to their own contractual and legal obligations.
We may also disclose information where required by law, legal process, or a valid government request, or where reasonably necessary to protect people, rights, or systems.
6. International processing
Some service providers may process information outside India. Where this occurs, we take reasonable steps to use providers and safeguards appropriate to the information and applicable law.
7. Retention and security
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records, protecting the site, and meeting legal obligations.
We use reasonable administrative and technical measures to protect information. No internet transmission or storage system can, however, be guaranteed to be completely secure.
8. Your choices and requests
Depending on applicable law, you may ask us to access, correct, update, or delete personal information associated with you, or withdraw consent for future processing. Email talk.to.us@21n78e.com with enough detail for us to understand and verify the request.
9. Children
This website is intended for a general business audience and is not directed to children. We do not knowingly collect personal information from children through the website.
10. External links and updates
External websites and platforms have their own privacy practices, which we do not control. We may update this policy when the site, our practices, or applicable requirements change. The effective date above will identify the latest published version.